Our 30-Day Return Policy

Amberfield offers a 30-day return window for eligible products purchased through our official website.

The return period begins on the date the item is delivered, not the order placement or dispatch date.

To request a standard return, please contact our support team within 30 calendar days of delivery. You may also use any return request feature made available for your order.

The 30-day period is measured in calendar days. It is not automatically extended for weekends or public holidays, except where applicable law requires otherwise.

Our return policy applies to eligible jewelry, including rings, necklaces, and earrings, subject to the item conditions and exclusions described below.

Return Conditions

For ordinary change-of-mind returns, items must meet the following requirements:

• The return is requested within 30 days of delivery.
• The jewelry is unused, unworn, and in its original condition.
• The item has not been intentionally altered, modified, or damaged after delivery.
• Original packaging, accessories, and any included components are returned where applicable.
• The product is not excluded under an applicable final-sale or hygiene restriction.

We may request photographs or additional information to review the condition of a product before authorizing a return.

Free Return Shipping

Amberfield provides free return shipping for eligible, approved return requests.

Once your return request is reviewed and authorized, our customer care team will provide the appropriate shipping label or other prepaid return instructions.

Please do not ship merchandise to an unconfirmed address. Returns sent without following our instructions may be delayed or require additional review.

The approved return shipping arrangement covers the standard return method offered by our team. Any optional shipping service purchased independently without authorization may not be reimbursable.

Restocking Fees

We do not charge restocking fees for eligible returns. Our restocking fee is 0%.

How to Request a Return

To begin a return, please follow these steps:

1. Email support@amberfield.store within the 30-day return window.
2. Include your order number and the email address used at checkout.
3. Identify the item you wish to return and explain your request.
4. Wait for our team to confirm eligibility and provide return shipping instructions.
5. Pack the jewelry securely and follow the authorized return method provided.
6. Keep your shipment receipt or proof of return until the case is resolved.

Please ensure jewelry is protected during return transit. Delicate chains, gemstone settings, and decorative elements should be packaged to prevent unnecessary movement or damage.

Return instructions are provided after authorization. Please contact us rather than sending products directly to an address listed on a shipping label or other document.

Refund Processing & Timing

When your returned item arrives, our team will review its condition and verify that the applicable return requirements are met.

We aim to complete standard return inspection within 5 business days after receipt.

Once the return has been approved, an eligible refund will be initiated to the original payment method.

Payment providers and financial institutions may require an additional 5–10 business days for the refund to appear in your account.

Refund Amount

Eligible product charges are refunded according to the approved return and applicable law.

Original outbound shipping charges, if any, may be nonrefundable for discretionary returns, where legally permitted. This does not affect our free return shipping policy.

If a refund is legally required for additional charges, those amounts will be handled in accordance with applicable law.

Refund Delays

If an approved refund has not appeared after the estimated processing time, please check with your payment provider and contact our support team for assistance.

Earrings, Hygiene & Final Sale

We understand that jewelry is personal, and certain styles require additional hygiene considerations.

Earrings

Unworn earrings may qualify for return within our standard 30-day window if all applicable conditions are met.

Earrings that have been worn or used after delivery generally cannot be returned for a change of mind due to hygiene concerns.

If an earring arrives damaged, defective, or incorrect, please contact our team. Such cases will be reviewed separately, and applicable consumer rights remain unaffected.

Final-Sale Items

Products clearly marked as final sale are generally not eligible for discretionary returns or cancellations under our standard store rules.

Final-sale conditions do not remove any nonwaivable legal rights concerning faulty or incorrectly supplied products.

Used or Altered Jewelry

Items showing signs of wear, alterations, misuse, or avoidable damage after delivery may not qualify for an ordinary change-of-mind refund.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

We recommend reporting the issue within 7 days after delivery, where possible, to help us investigate promptly. This requested reporting period does not limit statutory rights for faulty goods.

Please provide:

• Your order number.
• The affected item name.
• A description of the issue.
• Clear product photographs.
• Packaging photographs if the parcel was visibly damaged.

Our team will review the available information and work toward an appropriate resolution.

Depending on the circumstances and applicable law, this may include replacement, repair where appropriate, return, or refund.

Customers should not be required to pay unauthorized return shipping costs when a merchant-funded return is appropriate.

Changing Sizes or Jewelry Styles

If you would prefer a different ring size, necklace, or earring design, please contact us before arranging a return.

Direct exchanges depend on inventory and fulfillment availability.

Where an exchange cannot be arranged, we may recommend returning an eligible item and placing a separate new order.

New purchases are subject to the pricing, options, and inventory available when the new order is placed.

Order Cancellation Policy

Customers may request cancellation within 15 minutes after an order is placed, provided the relevant item remains unfulfilled.

If you need to cancel an order, please use any available cancellation option in your order details or contact our support team immediately.

After the 15-minute window, cancellation may no longer be available because order preparation may already have begun.

Orders that have already shipped cannot be canceled through the normal order cancellation process.

Eligible items may instead qualify for return after delivery under our 30-day return policy.

Nothing in these cancellation rules overrides additional cancellation or withdrawal rights required by applicable law.

Delivery Issues & Return Exceptions

Lost or Undelivered Orders

If your package is significantly delayed or appears lost, contact our team with your order and tracking details.

We may investigate with the carrier and provide an appropriate resolution according to the circumstances and applicable law.

Incorrect Shipping Addresses

If you notice an incorrect address, please contact us immediately. Changes after dispatch may not be possible.

Orders Containing Multiple Items

Where an order contains several products, eligibility may be assessed separately for each returned item.

Gifts

If an item was purchased as a gift, please provide the original order information so that we can review available return options.

Approved refunds are generally returned to the original payment method, rather than a different recipient or payment account.

Consumer Protection & Fair Treatment

This policy describes our standard voluntary return procedures.

Customers may have additional rights under local consumer protection laws, including rights related to faulty products, incorrect orders, distance selling, and statutory withdrawal periods.

Where applicable law provides greater protection than this policy, those legal requirements take precedence.

We aim to consider eligible requests fairly and provide clear instructions for available resolutions.