A thoughtful journey, from us to you.

Shipping Overview

Thank you for shopping with Amberfield. We appreciate the opportunity to be part of your personal style, special celebrations, and thoughtful gifting moments.

Our jewelry collection includes elegant gemstone-inspired rings, celestial pendant necklaces, delicate floral earrings, crystal-accented designs, and other feminine accessories selected to bring beauty to everyday life.

This Shipping Policy explains how we process orders, estimate delivery times, calculate shipping charges, handle tracking information, and assist customers when delivery concerns arise.

By placing an order through amberfield.store , you acknowledge the shipping arrangements described on this page, subject to applicable laws and consumer protection requirements.

Order Processing

We aim to prepare and process orders within 1–3 business days after successful payment confirmation.

This period allows us to review the order details, verify payment, prepare the selected jewelry, check the items where applicable, and arrange handover to the shipping carrier.

What counts as a business day?

Business days are Monday through Friday, excluding public holidays. Saturdays, Sundays, and public holidays are not counted toward standard processing estimates.

Orders submitted on weekends or public holidays generally begin processing on the next business day.

When processing may take longer

Although we work to meet our usual preparation schedule, processing may occasionally take longer due to:

• High order volumes during holiday seasons or promotional events.
• Additional payment or order verification requirements.
• Temporary inventory availability or replenishment delays.
• Incorrect or incomplete shipping information requiring confirmation.
• Unexpected warehouse or fulfillment disruptions.

If a significant processing delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

Estimated Shipping Times

Once an order has been processed and dispatched, the estimated transportation time will depend on the shipping destination, available delivery service, and carrier operations.

These time frames represent estimated business-day transit periods after dispatch and do not include the initial processing period.

For planning purposes, the combined normal processing and transit estimates are approximately 6–12 business days for U.S. orders and 9–18 business days for international orders.

These combined estimates are provided for convenience only. Actual timelines are not guaranteed.

Factors that can affect delivery

Transit times may vary because of carrier network conditions, geographic location, destination accessibility, weather disruptions, peak-season demand, customs clearance, or local delivery restrictions.

Shipping Costs & Checkout

Shipping charges, when applicable, are calculated and displayed during the checkout process. The amount may vary depending on the destination, order characteristics, and shipping service available.

Customers can review the shipping options and associated charges before confirming payment.

If a promotional shipping discount or free shipping offer applies to your order, the eligible benefit will be shown in the checkout total.

Additional delivery charges

Any applicable import duties, taxes, or carrier-imposed charges that are not explicitly included at checkout may be assessed separately by the destination country or relevant service provider.

These amounts are not included in our standard shipping estimates unless clearly indicated during checkout.

Shipping fees and returns

Free return shipping is available for eligible, approved returns under our 30-day return policy. This is separate from any outbound shipping charge associated with the original order.

Original outbound shipping charges may be nonrefundable for discretionary returns where permitted by law, unless otherwise stated or required by applicable consumer protection rules.

Order Tracking & Updates

We understand that receiving your jewelry is something to look forward to. Our shipping confirmation process is designed to help you follow your order after it leaves our fulfillment team.

Why isn't my tracking updating?

Tracking information does not always appear immediately after dispatch. Please allow up to 48 hours for initial tracking activity to become visible in the carrier system.

Some international shipments may also experience periods without new tracking scans while moving between countries or logistics partners.

If your tracking status remains unchanged for several business days, please contact us with your order number.

Shipping Address Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully confirm your recipient name, street address, apartment or unit number, city, state or province, postal code, country, and any other information required for successful delivery.

What if I enter the wrong address?

If you discover an error immediately after ordering, please contact support@amberfield.store as soon as possible.

Include your order number and complete corrected shipping information. We will attempt to help if your order has not entered fulfillment.

Because orders can move into processing quickly, address modifications cannot be guaranteed.

After an order has shipped

Once the carrier has accepted the package, address corrections or rerouting requests may be unavailable.

Any changes are subject to carrier policies, operational limitations, and potentially additional shipping fees.

Incomplete or undeliverable addresses

Packages returned because of an incomplete address, incorrect recipient details, or an unsuccessful delivery attempt may require additional review before reshipment or refund.

Where permitted by law, additional shipping costs caused by customer-provided address errors may be the customer's responsibility.

International Shipping & Customs

Amberfield may offer international delivery to supported destinations. Availability is determined by the shipping options presented at checkout.

International orders typically have an estimated transit period of 8–15 business days after dispatch, excluding the standard order processing period.

Customs inspections

International shipments may be examined or processed by customs authorities in the destination country.

These procedures can occasionally extend delivery times beyond the estimated shipping window. Customs clearance is managed by the relevant authorities and carriers.

Import duties and taxes

Depending on your destination, imported goods may be subject to customs duties, value-added tax, import tax, or other local government charges.

Unless these charges are expressly included in the checkout total, the customer is responsible for paying any applicable charges assessed upon import.

Amberfield does not control the assessment or amount of these government-imposed fees.

Customs documentation

International shipments may require accurate customs declarations and related documentation. Customers must provide any information reasonably required for delivery to their country.

We cannot guarantee clearance times or exemption from import charges in individual jurisdictions.

Restricted destinations

Shipping availability may be limited by international trade restrictions, carrier coverage, local regulations, or product import rules.

If delivery to a particular destination is unavailable, applicable shipping services may not appear during checkout.

Shipping Delays & Disruptions

We make reasonable efforts to ensure prompt order processing and reliable communication throughout the delivery process.

However, shipping schedules can occasionally be affected by circumstances outside our direct control.

If your shipment is delayed, we recommend reviewing the tracking status first. If the order appears significantly overdue, please contact our customer support team.

We will make reasonable efforts to investigate and share available information about your shipment.

Nothing in this section limits any rights you may have under applicable law when goods are not delivered.

Lost, Missing & Undelivered Packages

Although most shipments arrive without issue, we understand how concerning it can be when tracking indicates a delivery problem or when a package does not arrive as expected.

If your order is delayed

If your package is still in transit but has exceeded the estimated delivery window, contact us with your order number and tracking details.

We may review the available tracking history and seek additional information from the shipping carrier.

If tracking says "Delivered"

If the carrier marks your package as delivered but you cannot locate it, please first:

1. Verify that the shipping address on your order confirmation is correct.
2. Check your mailbox, parcel locker, porch, reception area, or designated delivery location.
3. Ask household members, building staff, or neighbors whether they accepted the parcel.
4. Review any delivery photograph or carrier notification if available.
5. Contact our team if the package remains missing.

Investigation and resolution

If a shipment appears lost or incorrectly delivered, we may request a carrier investigation or further verification.

Depending on the investigation outcome and the circumstances, we will work toward an appropriate resolution, which may include a replacement or refund where required or appropriate.

Each situation is reviewed individually and in accordance with applicable consumer protection requirements.

Damaged or Incorrect Deliveries

We want your Amberfield jewelry to arrive in the expected condition.

If you receive an item that is damaged, defective, or different from the item you ordered, please contact our customer care team as soon as possible.

We recommend contacting us within 7 days after delivery whenever possible to help us investigate the issue promptly.

Information to provide

• Your order number.
• The name or description of the affected item.
• Clear photographs showing the issue.
• Photographs of the outer packaging if it appears damaged.
• A short description of what happened.

Once we have reviewed the information, we will explain the available resolution options.

Depending on the circumstances, an appropriate resolution may include replacement, return, or refund.

The recommended reporting period does not limit your statutory rights relating to faulty, damaged, or incorrectly supplied goods.

Order Cancellations

We understand that circumstances can change shortly after an order is placed.

Amberfield allows eligible cancellation requests within 15 minutes of order placement, provided the relevant items have not been fulfilled.

To cancel an order, use the cancellation option available in your order details or contact support@amberfield.store immediately.

After the cancellation window

Requests made after the 15-minute cancellation window may not be eligible because the order may already be entering preparation or fulfillment.

Once a package has shipped, the order cannot be canceled through the normal cancellation process.

Eligible items may instead be returned after delivery in accordance with our 30-day return policy.

Returns, Refunds & Exchanges

We want you to shop with confidence. If an eligible jewelry item is not right for you, our standard return window is 30 days from the date of delivery.

To qualify for an ordinary return, the item should be unused, unworn, and in its original condition, with any included packaging and accessories.

Free return shipping

Amberfield provides free return shipping for approved, eligible returns. Please contact our support team for authorization and shipping instructions before sending any merchandise back.

No restocking fees

We do not charge a restocking fee. The standard restocking fee is 0%.

Final sale and hygiene conditions

Products specifically identified as final sale are generally not eligible for ordinary change-of-mind returns or cancellations, subject to applicable law.

For hygiene reasons, earrings that have been worn or used may not qualify for a discretionary return. Faulty or incorrectly supplied items are assessed separately.

Refund processing

Once an approved return has been received, please allow up to 5 business days for inspection and return review.

After approval, refunds are initiated to the original payment method. Banks and payment providers may require an additional 5–10 business days to display the credit.

These processing estimates do not override refund deadlines or consumer rights provided by applicable law.

How to begin a return

Email support@amberfield.store with your order number, item details, and return request.

For further information, please refer to our Refund Policy .

Shipping Jewelry as a Gift

Jewelry often carries a personal meaning. Whether you're selecting a sparkling ring for an anniversary, a romantic necklace for a birthday, or elegant earrings for a holiday, we understand the importance of timing.

Our standard delivery estimates are intended to help you plan, but we recommend placing gift orders well in advance of the occasion.

Planning for a special date

Please allow time for both processing and transit. If your order is being delivered internationally, additional time may be needed for customs clearance.

Because shipping delays can occasionally occur, we cannot guarantee arrival before a specific birthday, holiday, celebration, or event.

Sending jewelry directly to someone

If you're shipping a gift directly to the recipient, please confirm their full name and delivery address carefully before submitting the order.

If you need clarification about packaging arrangements, please contact customer support before purchasing.