Track Order
Follow Your
Order's Journey.
Your next favorite piece is worth looking forward to. From the moment you place an order until your jewelry reaches your doorstep, we're here to help you stay informed.
Access available order information, understand shipping updates, and find assistance whenever you need it.
Find Your Order.
Already have a customer account? Sign in to view your order history and access available order status information.
View My Orders →You can also open the order status link in your order confirmation or shipping email to check available tracking details.
Can't locate your order? Use the assistance form to contact our team.
Request an Order Update
Enter your order details below. This form sends a request to Amberfield customer care so we can help locate your order and review its status.
Every Step of the Journey.
Your order moves through several stages before reaching you. Here's what to expect as your jewelry makes its way home.
Order Placed
Your purchase is submitted and an order confirmation is sent to your email.
Processing
Your jewelry is prepared during our usual 1–3 business day processing period.
In Transit
Your order is handed to the carrier and begins its delivery journey.
Delivered
The carrier completes delivery according to local procedures and the address provided.
Beautiful things are worth waiting for.
Whether you've chosen a sparkling gemstone ring, a delicate celestial necklace, or a pair of romantic floral earrings, we want every order to arrive smoothly.
Clear updates and helpful communication are part of the experience we aim to provide.
What Does My Status Mean?
Carriers use different status labels. These are some of the most common updates you may see while following your shipment.
Order Confirmed
We have received your purchase. Your order is awaiting or undergoing preparation. This does not necessarily mean the parcel has shipped.
Processing
Your order is being prepared for fulfillment. During this stage, tracking information may not yet be available.
Shipment Information Received
A shipping label or electronic shipment record has been created. The carrier may still be waiting to physically receive or scan the parcel.
In Transit
Your package is moving through the shipping network. Tracking events may reflect sorting, transportation, or transfer between facilities.
Out for Delivery
The package has usually been assigned to a local delivery route. Delivery is anticipated according to the carrier's schedule, but timing may change.
Delivered
The carrier has recorded the shipment as delivered. If you cannot locate it, review the delivery location and contact us for further assistance.
Estimated Delivery Times.
Understanding the difference between processing and transportation helps you plan for your purchase.
| Delivery Region | Order Processing | Shipping Transit | Total Estimate |
|---|---|---|---|
| United States | 1–3 business days | 5–9 business days | 6–12 business days |
| International | 1–3 business days | 8–15 business days | 9–18 business days |
These estimates do not guarantee a specific delivery date. Weekends, public holidays, customs inspections, extreme weather, and carrier disruptions may extend delivery times.
Planning a gift? If you're ordering jewelry for a birthday, anniversary, holiday, or special celebration, we recommend allowing extra time beyond the standard estimates.
For full information, please read our Shipping Policy .
Something Not Quite Right?
Sometimes tracking information is delayed or a package needs additional attention. Here's how to handle common delivery concerns.
Tracking information is generally issued after dispatch when supported by the selected shipping service. Check your inbox and spam folder, then contact us if you still need help.
Request Assistance →Carrier scans may take up to 48 hours to appear after dispatch. International shipments may have longer gaps between updates. Contact us if updates remain unavailable for several business days.
Contact Support →Weather, customs processing, holidays, and carrier network conditions can affect delivery. If your order exceeds its estimated window, we can help review its status.
Get Help →Check your mailbox, building reception, parcel locker, front entrance, and any available delivery photo. If the package remains missing, please contact our team.
Report Missing Delivery →Contact us immediately with your order number and corrected address. Changes may be possible before fulfillment, but cannot be guaranteed after processing or dispatch.
Contact Customer Care →Please photograph the jewelry and any damaged packaging. Contact our team as soon as possible, ideally within 7 days of delivery, so we can review the issue.
Report an Issue →More About Your Order.
From cancellation windows to returns, these additional details can help you understand your options after placing an order.
Can I cancel my order?
Eligible unfulfilled orders may be canceled within 15 minutes after purchase. Once this window has passed, cancellation may no longer be available.
Can I change my order?
If you need to correct details, please contact us as soon as possible. We cannot guarantee adjustments once fulfillment has begun.
What if my order arrives in separate parcels?
Items may occasionally ship separately depending on fulfillment requirements. When available, separate tracking information will be provided.
What is the return window?
Eligible items can be returned within 30 days from delivery, subject to return eligibility and product condition requirements.
Is return shipping free?
Yes. Free return shipping applies to eligible, approved return requests. Our standard restocking fee is 0%.
Where can I read the full policies?
We're Here to Help.
Need help finding an order, understanding tracking, or resolving a delivery issue? Our team is ready to assist.
Email us at support@amberfield.store with your order number and a description of your concern.
We typically respond to customer inquiries within 1–2 business days.
Contact Customer Care →
Website: amberfield.store